Diag summary (SCF)

error code 0xEA100019 or 0xFA100019

■Symptoms
NAND device related error

■Cause (possible situation)
1. NAND defect
2. SCF defect
3. PCB defect

■Confirmation contents
Check the Error message after the Error Code
If the Error message is "NAND Initialization is failed" or "Other Mount Failure", check the status of Nand Ch.
　　(ch0, ch1, … ch11) = 0x_0x_0x_0x_0x_0x_0x_0x_0x_0x_0x_0x
　　0x ⇒ 01:PASS, 00: FAIL
　　(For NAND 3TB (ODP), 0x ⇒ 03: PASS, 02,01,00: FAIL)

[ERROR]: 0xEA100019 ERROR : NAND Initialization is failed (ch0, ch1, ... ch11) = 01_01_01_01_01_00_01_01_01_01_01_01

　　In this example, you can see CH5 is FAIL
　　Refer to the Ref table below (IC4203, CE0 suspected to be defective in the example)
　　Check NAND, SCF, and PCB from the suspected defect CH

Ref	IC4201	IC4202	IC4203	IC4204	IC4205	IC4206
CE	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0
CH	CH0	CH1	CH2	CH3	CH4	CH5	CH6	CH7	CH8	CH9	CH10	CH11

Ref

IC4201

IC4202

IC4203

IC4204

IC4205

IC4206

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CH0

CH1

CH2

CH3

CH4

CH5

CH6

CH7

CH8

CH9

CH10

CH11

error code 0xEA100026 or 0xFA100026

■Symptoms
Hang up of SCF Firmware, Timeout of Command

■Cause (possible situation)
1. SCF defect
2. NAND defect

■Confirmation contents
Check the Error message after the Error Code
Check the items corresponding to the error messages in the table below.

Error Message	NAND CH information Log
getCommand timeout	Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log
Command Timeout	Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log
Assertion	Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

Error Message

NAND CH information Log

getCommand timeout

Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

Command Timeout

Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

Assertion

Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

　Assertion errors are not always logged to identify the NAND CH, and are more likely than NAND to be suspected of having a bad SCF.
　After checking [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus], if you still cannot identify the CH, please also check the following log.
・Search logs with Moh_QueryStatus
　・Read Error (0x40600002, 0x40600003)
　　In the example below, CH1 is suspected to be defective from PhyAddr.
　　* PhyAddr[0x1:0x0:0x0:0x18e:0x1:0x0] ⇒ Channel:0x01, CE:0x00, LUN:0x00, Block:0x18e, Page:0x1, AU:0x0

(Warning) MediaError       (0000090820): Moh_QueryStatus: error 0x40600003 nandCmdId   39 startWma 0x 18420D8 #au    8 nandTag 0x 1 payload:0x19 PhyAddr[0x1:0x0:0x0:0x18e:0x1:0x0]
(Info)    Media            (0000090820): [ReadRecoveryEngine_DetectReadError] MSO[21] MSO[21] CID[ 1d3] LP[   0] Lma 0x      D0 Cnt 0x10 startAddress 0x 18420D0 ids 1 status 1 info: WMA 0x 18420D8 allowed=1
(Info)    MediaMsg         (0000090820): RegisterMediaErrorToHealth: Error 40600003 MSO[21] mediaCommandType 0 List @   80DA4C head 41CFB78C tail 41CFB7FC

　・Erased Page Read Error (0x40600004)
　　In the example below, CH1 is suspected to be defective from PhyAddr.
　　* PhyAddr[0x1:0x0:0x0:0x6:0x0:0x0] ⇒ Channel:0x01, CE:0x00, LUN:0x00, Block:0x6, Page:0x0, AU:0x0

(Warning) MediaError       (0000088121): Moh_QueryStatus: error 0x40600004 nandCmdId   19 startWma 0x   A2008 #au    8 nandTag 0x 0 payload:0x18 PhyAddr[0x1:0x0:0x0:0x6:0x0:0x0]
(Warning) MediaError       (0000088121): [MOH-PerformanceIoReadCompletion] MSO[39] Read Error 40600004 Wma 0x000a2008 - 0x000a200f

　・Write Error (0x40700001)
　　In the example below, CH8 is suspected to be defective from PhyAddr.
　　* PhyAddr[0x8:0x0:0x0:0xe94:0x47d:0x0] ⇒ Channel:0x08, CE:0x00, LUN:0x00, Block:0xe94, Page:0x47d, AU:0x0

(Warning) MediaError       (0000190644): Moh_QueryStatus: error 0x40700001 nandCmdId  111 startWma 0x  959FC8 #au    8 nandTag 0x 1 payload:0x19 PhyAddr[0x8:0x0:0x0:0xe94:0x47d:0x0]
(Warning) MediaMoh         (0000190644): [MOH-PerformanceIoWriteCompletion] MSO[30] CID[  d5] [ E1] Write Error 40700001

error code 0xEA100200 or 0xFA100200

■Symptoms
Various errors of SCF diag. See Error message for details

■Cause (possible situation)
1. SCF defect
2. NAND defect
3. PCB defect

■Confirmation contents
Check the Error message after the Error Code
Check the items corresponding to the error messages in the table below.

Error Message	Estimated bad device	NAND CH information Log
NandTest test timeout	NAND or SCF	Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log
WaitNotification timeout	NAND or SCF	Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log
EVENT_DefectBlockDetected	NAND or SCF	Check [DefectBlockDetected], [RaidRecoveryStatus] log
Write Retry Event Detected	NAND or SCF	Check [DefectBlockDetected], [RaidRecoveryStatus] log
Completion Error	NAND or SCF	Check [ReadRetry], [DefectBlockDetected] log
EVENT_ReadRetryBlock received xxxx times	NAND or SCF	Check [ReadRetry] log
DiagDramSramTest : write/read DRAM failed	SCF or DRAM or PCB	-
DiagDramSramTest : write/read SRAM failed	SCF or PCB	-
DiagNandInterfaceTest failed on NAND chX	NAND or SCF	CH is described in Error Message
DLL SWEEP failed on NAND chX	NAND or SCF	CH is described in Error Message

Error Message

Estimated bad device

NAND CH information Log

NandTest test timeout

NAND or SCF

Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

WaitNotification timeout

NAND or SCF

Check [ReadRetry], [DefectBlockDetected], [RaidRecoveryStatus] log

EVENT_DefectBlockDetected

NAND or SCF

Check [DefectBlockDetected], [RaidRecoveryStatus] log

Write Retry Event Detected

NAND or SCF

Check [DefectBlockDetected], [RaidRecoveryStatus] log

Completion Error

NAND or SCF

Check [ReadRetry], [DefectBlockDetected] log

EVENT_ReadRetryBlock received xxxx times

NAND or SCF

Check [ReadRetry] log

DiagDramSramTest : write/read DRAM failed

SCF or DRAM or PCB

DiagDramSramTest : write/read SRAM failed

SCF or PCB

DiagNandInterfaceTest failed on NAND chX

NAND or SCF

CH is described in Error Message

DLL SWEEP failed on NAND chX

NAND or SCF

CH is described in Error Message

・Check ReadRetry log
　Search SoC log for "EVENT_ReadRetry"

EVENT_ReadRetryBlock ce=0 lun=0 ch=5 block=da3 LSB parameters=00050da3

　* A large number of similar logs appear
　In the above example, ch = 5 is suspected to be defective

・Check DefectBlockDetected log
　Search SoC log for "DefectBlockDetected"

[SNV] [000.304.935] EVENT_DefectBlockDetected Detected superblock=24e LUN0 CE0 CH1 Block=2279(0x08e7) Page=   0(0x0000)
[SNV] [000.322.737] EVENT_DefectBlockDetected Detected superblock=24f LUN0 CE0 CH1 Block=2280(0x08e8) Page=   0(0x0000)
[SNV] [000.322.785] EVENT_DefectBlockDetected Detected superblock=24f LUN0 CE0 CH1 Block=2281(0x08e9) Page=   0(0x0000)

　* A large number of similar logs appear
　In the above example, CH = 1 is suspected to be defective ⇒ IC4201 is suspected to be defective
　　Block address:2279,2280,2281…, Page address: 0

・Check RaidRecoveryStatus log
　Search SoC log for "RaidRecoveryStatus"

[SNV] [085.211.629] RaidRecoveryStatus : User Data fail       : LUN 0 CE 0 CH 1 Block   30(0x001e) Page   0(0x0000)
[SNV] [085.216.601] RaidRecoveryStatus : User Data fail       : LUN 0 CE 0 CH 1 Block   30(0x001e) Page   6(0x0006)
[SNV] [085.355.964] RaidRecoveryStatus : User Data fail       : LUN 0 CE 0 CH 1 Block   30(0x001e) Page  15(0x000f)

　In the above example, CH = 1 is suspected to be defective ⇒ IC4201 is suspected to be defective

Ref	IC4201	IC4202	IC4203	IC4204	IC4205	IC4206
CE	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0	CE1	CE0
CH	CH0	CH1	CH2	CH3	CH4	CH5	CH6	CH7	CH8	CH9	CHa	CHb

Ref

IC4201

IC4202

IC4203

IC4204

IC4205

IC4206

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CE1

CE0

CH0

CH1

CH2

CH3

CH4

CH5

CH6

CH7

CH8

CH9

CHa

CHb

error code 0xEA100201

■Symptoms
Various errors of SCF diag. See Error message for details

■Cause (possible situation)
1. SCF defect
2. NAND defect

■Confirmation contents
Check the Error message after the Error Code
Check the contents of ReadRetry and DefectBlockDetected corresponding to Error message from the table below.

Error Message	NAND CH information Log
Completion Error	Check [ReadRetry], [DefectBlockDetected] log

Error Message

NAND CH information Log

Completion Error

Check [ReadRetry], [DefectBlockDetected] log

error code 0xEA10F0xx or 0xFA10F0xx

■Symptoms
NVMe Command error (Optype=0xxx) in SCF Diag

■Cause (possible situation)
1. SCF defect
2. NAND defect

■Confirmation contents
Check the Error message after the Error Code
Check the contents of ReadRetry and DefectBlockDetected corresponding to Error message from the table below.

Error Message	NAND CH information Log
Status Error	Check [ReadRetry], [DefectBlockDetected] log

Error Message

NAND CH information Log

Status Error

Check [ReadRetry], [DefectBlockDetected] log

error code 0xEA10F1xx or 0xFA10F1xx

■Symptoms
NVMe Command error (Optype=0xx) in SCF Diag

■Cause (possible situation)
1. SCF defect
2. NAND defect

■Confirmation contents
Check the Error message after the Error Code
Check the contents of ReadRetry and DefectBlockDetected corresponding to Error message from the table below.

Error Message	NAND CH information Log
Status Error	Check [ReadRetry], [DefectBlockDetected] log

Error Message

NAND CH information Log

Status Error

Check [ReadRetry], [DefectBlockDetected] log